Case study · Education
Rebuilding leadership capability during institutional transformation
PNG University of Technology
Strategic and operational planning, supported by executive coaching, during a period of governance and institutional change.
Challenge
A newly appointed vice-chancellor faced a replaced board, an inexperienced management team and significant institutional performance issues.
A newly appointed vice-chancellor inherited a replaced board, an inexperienced management team and an institution emerging from serious turmoil.
Financial accountability was weak, core infrastructure was unreliable and dependence on government funding constrained confidence in the university’s future.
The executive group needed its first strategic and operational plans, a stronger management mindset and sustained leadership support while institutional capability was rebuilt.
Approach
Establish the plans. Developed the university’s first strategic and operational plans with the executive team, creating a shared direction and explicit priorities.
Coach the management group. Used intensive executive coaching to shift management mindsets, strengthen accountability and help an inexperienced team operate as leaders.
Stay alongside the leadership team. Stayed alongside the vice-chancellor and management group as governance, infrastructure, external relationships and institutional credibility improved.
Institutional renewal
Leadership foundations for a university-wide turnaround
The work joined direction, leadership behaviour, accountability and external credibility rather than addressing each symptom in isolation.- 01
Shared direction
Create the first strategic and operational plans for the institution.
- 02
Executive capability
Coach a new management group through mindset, leadership and decision-making changes.
- 03
Accountability
Strengthen the management disciplines supporting financial and operational control.
- 04
Institutional standing
Rebuild the infrastructure, assurance and stakeholder confidence needed for credibility.
Outcomes
The work established strategic and operational plans and helped turn a new management group into a more effective executive team.
The university secured international accreditation, achieved an international audit without discrepancies, improved its internet capability and strengthened industry support and standing in the global academic community.
- Strategic and operational plans
- Leadership uplift
- Stronger accountability