People & Organisation
Organisation design, leadership, workforce capability, accountability and change adoption.
Transformation & Operations
Business Process & Operational Excellence
Redesign critical processes, controls and service models to improve customer outcomes, productivity and operating consistency.
What you may be seeing
Signals the problem is broader than one workstream.
- Customers experience avoidable delay or inconsistency.
- Work moves through manual hand-offs and local workarounds.
- Processes are undocumented or controls are applied unevenly.
- Automation is being considered before the process is understood.
What we help with
Where we focus.
- Enterprise process architecture
- Current-state and future-state process design
- Service model and control redesign
- Automation opportunity assessment
- Continuous-improvement capability
Integrated capability
Capabilities brought together
The engagement draws on the domains required by the problem. Strategy, governance, risk, commercial performance and benefits remain connected throughout.
Process & Operations
Process design, operational performance, service delivery, controls and continuous improvement.
Technology & Platforms
Technology strategy, architecture, sourcing, selection and implementation governance.
AI & Automation
AI opportunity, governance, intelligent automation and AI-enabled decision support.
Typical deliverables
What you leave with.
- Process and pain-point maps
- Future-state process and control design
- Prioritised improvement backlog
- Measures, ownership and improvement cadence
Where it fits
Where this work applies.
Delivery stages
Diagnose & Roadmap · Define & Design · Deliver & Embed · Realise & Optimise
Business areas
Customer, Marketing, Sales & Service · People & Workforce · Finance, Projects & Corporate Services · Operations, Assets & Supply Chain · Enterprise Governance & Performance
Industries
Health & Aged Care · Government & Public Sector · Education · Financial Services · Infrastructure, Resources & Asset-Intensive Organisations · Manufacturing & Supply Chain · Mid-Market & Investor-Backed Companies
Related success stories
See how similar challenges were addressed.
Selected work with similar decisions, constraints or operating conditions.
NSW mid-market aged care provider
Health & Aged Care
A procurement reset grounded in 175,000 transactions
An eight-week procurement review that converted process and spend evidence into 66 recommendations across eight work packages.
- transactions reviewed
- 175,000
- suppliers analysed
- 4,000
- cost reduction
- $2.4m p.a. Business case estimate
National vertically integrated manufacturer
Manufacturing & Supply Chain
Implementing an ERP for a vertically integrated manufacturer
Project leadership for an Oracle Cloud ERP programme designed to replace 11 poorly integrated legacy systems and support growth into new markets.
- legacy systems in scope
- 11
- payback period
- 3.6 years Project benefit case
Large health and human services organisation
Health & Aged Care
Recovering a workforce-management programme for 4,000 staff
A recovery and phased implementation of rostering, time, attendance and award interpretation after a programme ran for a year without a defined scope or requirements.
- staff in scope
- 4,000
- pay rules tested
- 180+
- test scenarios
- 5,400+
Questions
Questions clients ask.
The right scope depends on the decision, the evidence available and the outcome at stake.
Do you automate processes?
Consulting AGI identifies and designs automation opportunities and can govern delivery with specialist implementation partners. The process and value case come first.
Can this focus on one process?
Yes. Engagements can target one high-value customer or operational process, or establish an enterprise process-management capability.
Related services
Where this work often connects.
Related services clarify the capabilities that may depend on one another.
Technology Strategy, Sourcing & Selection
Make defensible technology choices by connecting business needs, architecture, market options, commercial terms and implementation readiness.
View serviceProgram Delivery, Change & Benefits
Turn approved strategies and investments into governed delivery, adopted change and measurable enterprise benefits.
View serviceHow to get started
Work out where to begin.
Talk it through with us before deciding whether a larger program is needed.
Share what is happening
Tell us what needs to change, what is at stake and where things feel stuck.
Talk it through with us
We will listen, ask questions and help you make sense of the options.
Choose the way forward
Together, we will agree what to do next and who needs to be involved.
Talk to us